Last Updated: 7 April 2025
At Motion, we’re committed to delivering high-quality marketing and lead generation services that drive real results for your business. We understand that transparency around payments, cancellations, and refunds is important — both for you and for us.
This policy explains how we handle
refunds, disputes, and cancellations
in line with UK consumer protection laws and Stripe’s service guidelines.
Due to the custom and digital nature of our work, we
do not offer refunds
on services that have already been delivered or are currently in progress.
Refunds may be considered under the following conditions:
You request a cancellation within 48 hours of payment, and no work has commenced.A duplicate payment was made in error.You were charged in error due to a billing system mistake (rare, but we’ll fix it quickly).
All refund requests must be submitted in writing to
and will be reviewed within
5 business days
. If approved, the refund will be processed to the original payment method within
7–10 business days
, depending on your bank.
We strongly encourage clients to contact us directly at
to resolve any billing concerns
before raising a dispute with Stripe or your bank
. Most issues can be resolved quickly and professionally through a simple conversation.
In the event a dispute is opened through Stripe:
We will provide all relevant documentation, timelines, and service agreements to support the original transaction.You may be removed from future services or platforms while the dispute is under review.If the dispute is resolved in our favour, service will not resume until all outstanding fees are paid in full.
We understand business needs change. Here's how cancellations work depending on your service type:
You may cancel your plan with 14 days’ written notice before your next billing cycle.Cancellations made within 14 days of the next billing cycle will still be charged for the upcoming month.We do not provide partial refunds for unused days or missed deliverables due to delays on your side.
You may cancel within 48 hours of payment, as long as work has not started.If work has already begun or strategy documents have been delivered, no refund will be issued.
To cancel a service, email
with your business name and the service you’d like to cancel.
Once a service has been cancelled:
Your access to any third-party platforms (e.g. GoHighLevel) provisioned by Motion will be revoked.CRM systems, automation flows, and campaign management tools will be deactivated.All campaign assets remain the property of Motion unless otherwise agreed in writing.You’ll retain access to final deliverables provided as part of the service.
This policy is written to comply with:
UK consumer protection lawsUK GDPR and digital goods legislationStripe’s merchant guidelines for transparency, dispute resolution, and refund clarity
By purchasing or subscribing to any service via our platform or invoicing system, you agree to this Refunds, Disputes & Cancellations Policy.
If you have any concerns or need clarification, reach out directly:
📧
We aim to respond within 1–2 business days.